Amazon work Frome home
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Job ID: 2410066 | Amazon Dev Center India - Hyderabad
Job description.
Amazon.com aims to be the world's most customer-focused business, allowing people to locate and learn about practically anything they want to purchase online. Amazon.com is a world-class e-commerce platform that keeps expanding and changing by giving customers more of what they want: low prices, a wide selection, and convenience. The innovative spirit that is ingrained in the company's DNA has guided Amazon's evolution from website to e-commerce partner to development platform. The world's best technology minds congregate at Amazon.com to conduct research and develop technology that enhances the lives of buyers and sellers everywhere.
In order to prevent concession abuse, Concession Abuse Prevention (CAP) identifies it and works to eradicate it while maintaining customer confidence. We have the career for you if you are enthusiastic about promoting process improvement, inspiring and leading a group of committed, customer-obsessed employees, and all while identifying systemic problems and putting exciting solutions into practice.
A team manager establishes the vision and culture of their teams by handling individual and team performance expectations and goals, maintaining a singular focus on ensuring and improving customer satisfaction, identifying more significant issues that have an impact on customers, and putting solutions in place to improve quality and productivity while achieving real-time desired service levels.
important job duties.
the management of people.
• Leading and training a group of 20–30 colleagues; in charge of the group's overall performance management, coordination, and evaluation
• Drive the "kaizen" and lean project culture of continuous improvement with a strong sense of commitment. locating and removing obstacles to accuracy, productivity, and quality.
• Fulfilling supervisory duties in accordance with Amazon's policies and procedures; additional duties include hiring, onboarding, and motivating staff; organizing and allocating work; praising and evaluating employee performance; and successfully resolving conflicts.
• Creating an action plan to develop and prepare associates to become future CS managers, as well as serving as a mentor and resource for new managers to shorten their learning curve.
• Leading initiatives at the site level and serving as the primary owner of functional responsibilities like transportation and performance-related pay that have an impact on the entire site and might need to interface with other network sites.
• disseminating policies to employees and serving as their primary source of information; monitoring compliance and ensuring consistency; implementing corrective measures when required; and documenting the problem and the steps taken.
• Create and meet performance objectives in line with the vision and objectives for the entire network.
Management of business and operations.
• recognizing problems that have an impact on customers, coming up with solutions, and putting them into practice.
• Help create and implement training programs to raise the caliber and output of the team.
• Promote process improvements to boost the site's operational effectiveness. Recognizing and effectively utilizing the resources offered by internal systems, departments, policies, and procedures
• Setting and achieving performance goals and targets in accordance with the vision and objectives for the entire network
• Pay attention to SLA, quality, and customer experience management.
• Process troubleshooter in case of SLA-affecting process problems
We are willing to hire applicants to work from any of the following locations:
Virtual Location: TS
ESSENTIAL REQUIREMENTS.
• Proven capacity to organize, lead, and manage a group of people
• The capacity to aid business operations and address customer pain points
• The ability to deal with ambiguous and complex situations
• The capacity to plan, organize, and schedule tasks
• The capacity to exercise judgment in administrative and procedural matters
• Proven aptitude for handling reporting and analysis
• Exhibited a passion for providing excellent customer service and remained composed under pressure.
• Capacity to carry out challenging tasks or goals effectively and efficiently
• is able to adjust well to shifting conditions and tactics.
• Excellent interpersonal and communication skills • Proficiency in the Microsoft Office Suite, particularly Excel
For this position, you must speak English fluently.
• Working knowledge of customer service, sales, or collections in contact centers
• Excellent at auditing and interpreting data
• A preference for project management and familiarity with Six Sigma and Lean methods
Preferred credentials.
• A bachelor's degree, an MBA, or a comparable qualification from a prestigious university
• It would be advantageous to have prior experience in customer service.
• Highly desired are advanced computer skills with a variety of programs.
• Being available around-the-clock, 365 days a year, and being willing to work overtime and on the weekends
• A willingness to work on any CAP team's subprocess, including virtual customer service (work from home).
Amazon Jobs.
Manager of the CAP team.
Job ID: 2410066 | Amazon Dev Center India, Hyderabad.
DESCRIPTION.
The rekindle returnship program includes this position.
Please visit https://www.amazon.com/jobs/en/landing_pages/rekindle for more information on the rekindle program.